Return & Refund Policy
At ROOTORA, customer satisfaction is our priority. We are committed to delivering premium-quality products. If you experience any issue with your order, please review our Return & Refund Policy below.
Returns
Due to hygiene and safety reasons, ROOTORA hair care products cannot be returned once opened or used.
However, you may request a replacement or refund if:
- You received a damaged product.
- You received the wrong product.
- The product was damaged during shipping.
- The product was missing from your order.
Requests must be submitted within 48 hours of delivery.
Replacement Policy
If your request is approved, ROOTORA will provide a replacement of the same product at no additional cost.
Refund Policy
If a replacement is unavailable or cannot be fulfilled, a refund will be processed to the original payment method.
Approved refunds are generally processed within 5–7 business days, depending on your payment provider or bank.
Cancellation Policy
Orders may be cancelled only before they have been packed or shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Non-Returnable Items
- Opened products.
- Used products.
- Products damaged due to improper handling after delivery.
- Products purchased during clearance or promotional sales (unless damaged or incorrect).
Damaged Orders
If your order arrives damaged, please contact us within 48 hours and provide:
- Your Order Number.
- Photographs of the product.
- Photographs of the shipping package.
- A brief description of the issue.
Our support team will review your request and respond as quickly as possible.
Need Assistance?
If you have any questions regarding returns or refunds, please contact our customer support through our official website:
https://drbilkish.com/rootora/