Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are delivered within 3–7 business days, depending on your location. Once your order is shipped, you’ll receive tracking details to follow its progress.
Simply click on My Account / Sign Up and enter your basic details. You can also place an order as a guest if that option is available at checkout.
If you need to change your shipping address, please contact our customer care team as soon as possible after placing your order. We’ll try our best to update it before the order is dispatched.
Once your order has been shipped, we’ll share the tracking details with you via your registered contact information. You can use the tracking link to check your order status.
No. We do not store your complete credit or debit card details on our website. Payments are securely processed through our trusted payment gateway.
Applicable GST and other taxes are included as per Indian tax regulations and will be reflected in your order total wherever applicable.
We currently ship across India. International shipping availability may vary by country and product. For international orders, please contact our customer care team before placing your order.
We generally try to ship your complete order together. However, if your products are dispatched from different locations or become available at different times, your order may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
We do not accept returns or exchanges for products that are ordered by mistake or simply not required. Returns are accepted only if the product received is expired or defective. If you receive an expired or defective product, please contact our customer care team within 48 hours of delivery with your order number and clear photos of the product and packaging. Our team will review the issue and arrange the appropriate resolution.
If you receive an item different from what you ordered, please contact our customer care team within 48 hours of delivery with your order number and clear photos of the product received. We’ll review the issue and arrange the appropriate resolution.
If your product arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. Our team will review the issue and, if the product is found to be defective or damaged, assist you with the appropriate resolution.
Please do not send any product back without first contacting our customer care team. Returns are accepted only for expired or defective products and must be approved by our team before being sent back. Once approved, we will provide you with the return instructions and address.
Our customer care team is here to help. You can reach us by email at customercare@drbilkish.com or on WhatsApp at +91 93262 87846. Please keep your order number ready so we can assist you faster.
6. What do I do if I entered an incorrect shipping address?
Please contact us as soon as possible after placing your order. If your order has not yet been dispatched, we’ll try our best to update the shipping address. Once the order has been shipped, the address may no longer be changeable.
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancel an order if the order has not yet been processed or dispatched. Once it has been shipped, cancellation or modification may no longer be possible.
Pre-orders are not currently available for sold-out products. You can check the product page periodically for availability or contact our customer care team for information about upcoming restocks.