Shipping Policy
At ROOTORA, we are committed to delivering your order safely and on time. Please review our shipping policy before placing your order.
Order Processing
All confirmed orders are typically processed within 2–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
Estimated delivery timelines are:
- Metro Cities: 4–6 Business Days
- Other Cities & Towns: 5–8 Business Days
- Remote Locations: 5–10 Business Days
Delivery timelines are estimates and may vary due to courier availability, weather conditions, festivals, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
From time to time, ROOTORA may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation along with tracking details via SMS, email, or WhatsApp (where applicable).
Delivery Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to factors beyond our control such as weather conditions, courier delays, strikes, natural disasters, or regional restrictions.
Incorrect Shipping Address
Please ensure that your shipping address and contact information are accurate before placing your order. ROOTORA shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Damaged or Missing Packages
If your package arrives damaged or if any item is missing, please contact our customer support within 48 hours of delivery along with photographs of the package and product.
Service Areas
Currently, ROOTORA ships across India. Availability of delivery services may vary depending on the courier serviceability of your location.
Need Help?
For any shipping-related questions, please contact our customer support through our official website:
https://drbilkish.com/rootora/